Cancellation conditions
Holding your reservation:
A valid credit card must be given when making your online reservation in order to guarantee and secure your reservation.
Cancelling your reservation:
All cancellation and modifications of reservation must be done in writing to the hotel, at the latest 72 hours prior to the confirmed arrival. If you do not cancel your reservation following this procedure, the hotel will be entitled to charge you for the entire stay booked. Cancellation and modifications are only considered as valid if approved in writing by the hotel.
In case of no-show, the entire stay booked will be charged and your room will be kept for you until 10AM the day following your expected arrival date. Afterwards, the room will be offered as freely available.
In case of early departure, the remaining night(s) will still be charged.
Modifying your reservation:
Please note that a change in the length of or dates of your reservation may result in a rate change.
When modifying your reservation please mind the possible restrictions of your initial reservation, costs might occur.
All modifications of reservation must be done in writing to the hotel, modifications are only considered as valid if approved in writing by the hotel.
Paying your reservation:
All payments are to be made at the hotel during your stay, unless otherwise stated.
Please note that your credit card will be pre-authorized upon check-in, under GDPR reglementation the pre-authorized credit card used for payment must be presented to us physically.
Taxes:
The city tax as well as the local VAT can be subject to changes by Belgian or City authorities. Rates will need to be updated accordingly if needed.
- VAT included in the room rate : 6%
- City tax in supplement: €4.24 per room per night
